Here are some common questions and answers to help you with your shopping experience at Cartridge Classics.
How do I find a game on your website?
Answer: Use the search icon in the top right corner of the website. Simply enter the name of the game or a keyword, and our search function will help you locate it.
What if I can’t find a game I need?
Answer: Contact us! We may have it in stock but not yet listed on the website. You can reach us through our contact form.
What payment methods do you accept?
Answer: We currently accept payments through PayPal. You can use your PayPal account or pay with a credit card via PayPal without needing to register.
Is my payment information secure?
Answer: Yes, your payment information is processed securely through PayPal’s payment gateway, and our website uses SSL encryption to ensure your data is protected.
Do you ship worldwide?
Answer: Yes, we offer free worldwide shipping on all orders.
How long will it take for my order to arrive?
Answer: Shipping to the USA typically takes 7-12 days. For international orders, delivery usually takes 10-30 days.
What is your handling time?
Answer: Our handling time is up to 5 days. Orders placed before 5 pm EST will begin processing on the same day, and we ship on weekdays only.
How can I track my order?
Answer: Once your order is shipped, you will receive a tracking number via email. You can use this number on 17TRACK or your national postal service’s website to track your package.
What is your return policy?
Answer: We accept returns only if the product is defective. Returns must be initiated within 14 days after the order is delivered. We do not accept returns for change of mind reasons.
How do I initiate a return or refund?
Answer: Contact us with your order number and details of the issue. We will guide you through the return process. Refunds are issued to the original payment method within 24 hours of verification.
What if my package is not delivered within 60 days?
Answer: If your package is not delivered within 60 days, you are eligible for a full refund. Please contact us to initiate the refund process.
How can I contact you?
Answer: You can reach us through our contact form on the website. We are here to help with any questions or concerns you may have.
How can I stay updated on new arrivals and special offers?
Answer: Follow us on social media and subscribe to our newsletter for the latest updates, special offers, and news from Cartridge Classics.
Thank you for visiting Cartridge Classics. We hope this FAQ has helped answer your questions. If you need further assistance, please do not hesitate to contact us.