We strive to ensure that you are completely satisfied with your purchase. If you encounter any issues with your order, please review our Returns and Refunds policy below.
Defective Products
We accept returns only if the product is defective. If you receive a defective product, please follow these steps:
- Contact Us: Notify us within 14 days after your order is delivered by contacting us. Provide your order number and details of the defect.
- Return Authorization: Once we verify the defect, we will provide you with a return authorization and instructions on how to return the product.
- Return the Product: Ship the defective product back to us following the provided instructions.
Refunds for Non-Delivery
If your package is not delivered within 60 days, you are eligible for a full refund. Please contact us to initiate the refund process.
Refund Process
- Initiate a Refund: Contact us with your order number and reason for the refund request.
- Verification: We will verify the non-delivery or the defect in the returned product.
- Refund Issuance: Refunds are issued to the original payment method within 24 hours of verification.
Important Notes
- Change of Mind: We do not accept returns for change of mind reasons. Returns are only accepted for defective products.
- Time Frame: Returns must be initiated within 14 days after the order is delivered. Refunds for non-delivery can be initiated if the package is not delivered within 60 days.
- Refund Method: Refunds will be issued to the original source of payment used for the purchase.
- Processing Time: Once verified, refunds are processed and issued within 24 hours.
Contact Us
If you have any questions or need further assistance with returns or refunds, please do not hesitate to contact us:
Thank you for shopping with Cartridge Classics. We are committed to providing you with a seamless and enjoyable shopping experience.